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Last updated: 3 December 2021
Statuts:Enquête Officielle
Date:mardi 16 avril 2013
Type/Sous-type:Silhouette image of generic B762 model; specific model in this crash may look slightly different
Boeing 767-283ER
Immatriculation: XA-TOJ
Numéro de série: 24727/301
Année de Fabrication: 1990-04-05 (23 years )
Heures de vol:99771
Moteurs: 2 Pratt & Whitney PW4056
Equipage:victimes: 0 / à bord: 9
Passagers:victimes: 0 / à bord: 154
Total:victimes: 0 / à bord: 163
Dégats de l'appareil: Substantiels
Conséquences: Written off (damaged beyond repair)
Lieu de l'accident:Madrid-Barajas Airport (MAD) (   Espagne)
Phase de vol: Au décollage (TOF)
Nature:Transport de Passagers Intern.
Aéroport de départ:Madrid-Barajas Airport (MAD/LEMD), Espagne
Aéroport de destination:Mexico City-Benito Juárez International Airport (MEX/MMMX), Mexique
Numéro de vol:AM002
A Boeing 767-283ER passenger plane, XA-TOJ, sustained substantial damage in a tailstrike accident during takeoff from Madrid-Barajas Airport (MAD), Spain.
At 14:58 Aeroméxico flight 002 took off from Madrid on a scheduled flight to Mexico City, Mexico. On board were three pilots, six flight attendants and 154 passengers. During takeoff the tail impacted runway 36L, causing substantial damage to the underside of the tail. While climbing to FL140 the cabin failed to pressurize as expected. Then the oxygen masks deployed in the cabin. At 15:20 the flight crew informed the controller at Madrid that they were returning due to pressurization problems. The airplane entered a holding pattern and landed safely on runway 18R at 16:25.

Air Europa flight 71 to Caracas, Venezuela took off at 15:29 and suffered a punctured nose gear tyre, probably after running over debris left on the runway after the Aéromexico tailstrike. AEA71 was the seventh flight to take off from runway 36L following the Aeroméxico plane. The Airbus A330-200, EC-JPF, entered a holding pattern off the southern coast of Portugal at FL100 and landed safely back at Madrid at 19:39.

Probable Cause:

Causes (translated from Spanish):
The accident occurred because the aircraft rotated at a speed much lower than necessary because it had been incorrectly calculated during the dispatch, based on the weight of the aircraft with zero fuel (ZFW) instead of the takeoff weight of the aircraft (TOW). Then the error was not detected by the crew when entering data into the FMS.
Contributing factors:
- The On-Board Performance Tool (OPT) was recently introduced in the company.
- The experience of both the dispatch officer as well as crew members was insufficient in this area.
- The On-Board Performance Tool (OPT) was not installed at the Madrid station so that the transmission of the information was not performed according to procedures.

Accident investigation:
Investigating agency: CIAIAC
Status: Investigation completed
Duration: 2 years and 2 months
Accident number: A-010/2013
Download report: Final report



photo of Boeing-767-283ER-XA-TOJ
accident date: 16-04-2013
type: Boeing 767-283ER
registration: XA-TOJ

Video, social media

Aircraft history
date registration operator remarks
05 APR 1990 N6018N Boeing first flight
01 JUN 1990 SE-DKP SAS Scandinavian Airlines delivered
21 SEP 1993 PT-TAI Transbrasil delivered
27 JUN 1999 XA-TOJ Aéromexico delivered

Ce plan montre l'aéroport de départ ainsi que la supposée destination du vol. La ligne fixe reliant les deux aéroports n'est pas le plan de vol exact.
La distance entre Madrid-Barajas Airport et Mexico City-Benito Juárez International Airport est de 9004 km (5627 miles).
Accident location: Approximate; accuracy within a few kilometers.

Les informations ci-dessus ne représentent pas l'opinion de la 'Flight Safety Foundation' ou de 'Aviation Safety Network' sur les causes de l'accident. Ces informations prélimimaires sont basées sur les faits tel qu'ils sont connus à ce jour.
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Boeing 767

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  • 15ème loss
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